Privacy Policy
Data Controller
This website is operated by:
Life Peptides EOOD
Registered address: Ranilist 8, 1444 Sofia, Bulgaria
VAT number: 208447941
Email: support@life-peptide.com
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we act as the Data Controller of your personal data.
What Personal Data We Collect
We may collect and process the following categories of personal data:
a) Order and Account Data
Full name
Billing and shipping address
Email address
Telephone number
Company name and VAT number (if applicable)
IP address
Order history
b) Payment Information
Payment data is processed securely by third-party payment providers. We do not store full credit card numbers on our servers.
c) Technical Data
IP address
Browser type and version
Device information
Referring URLs
Date and time of access
d) Communication Data
Information you provide via:
Contact forms
Email correspondence
Customer service inquiries
Legal Basis for Processing (Art. 6 GDPR)
We process personal data based on:
Art. 6(1)(b) – Performance of a contract (order processing, shipping, payment)
Art. 6(1)(c) – Legal obligation (accounting, tax retention)
Art. 6(1)(f) – Legitimate interest (fraud prevention, site security)
Art. 6(1)(a) – Consent (newsletter, optional cookies)
Purpose of Processing
We process your data in order to:
Process and deliver your orders
Manage your customer account
Communicate regarding your purchase
Prevent fraud and unauthorized transactions
Comply with accounting and tax laws
Improve website functionality and user experience
Data Retention
We retain personal data only as long as necessary:
Order and accounting data: up to 10 years, in accordance with applicable accounting laws.
Incomplete orders: up to 30 days
Customer accounts: until deletion request or inactivity
Marketing data: until withdrawal of consent
Data Sharing and Processors
We share data only when necessary for service provision:
Payment service providers
Shipping and courier companies
Accounting service providers
IT hosting providers
Email service providers (if newsletter is used)
All processors are bound by Data Processing Agreements in accordance with Art. 28 GDPR.
We do not sell personal data.
International Transfers
If personal data is transferred outside the European Economic Area (e.g., to service providers in third countries), such transfers are safeguarded through:
Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Equivalent legal safeguards
Cookies
We use cookies necessary for:
Website functionality
Shopping cart operation
Security
Session management
Optional cookies (analytics or marketing) are used only with your consent.
You may manage cookie preferences via your browser settings or cookie consent tool.
Newsletter (If Applicable)
If you subscribe to our newsletter:
We collect your email address
Processing is based on consent
You may unsubscribe at any time via the unsubscribe link
Withdrawal does not affect prior lawful processing
Your Rights Under GDPR
You have the right to:
Access your personal data (Art. 15)
Rectification (Art. 16)
Erasure (“Right to be forgotten”) (Art. 17)
Restriction of processing (Art. 18)
Data portability (Art. 20)
Object to processing (Art. 21)
Withdraw consent at any time
To exercise your rights, contact:
support@life-peptide.com
Users may exercise their GDPR rights via the ‘Your Data & GDPR Requests’ page.
You also have the right to lodge a complaint with your local Data Protection Authority.
Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
SSL encryption
Restricted data access
Secure hosting infrastructure
Regular software updates
Automated Decision-Making
We do not conduct automated decision-making or profiling that produces legal effects concerning you.
Research Use Notice
Our products are sold strictly for research and laboratory purposes. No health-related personal data is collected through this website.
Updates to This Policy
We reserve the right to update this Privacy Policy as required by legal or operational changes. The latest version will always be available on this page.